Shipping policy
Fastener Brands LLC (DBA FlangeBolts.com)
Last updated: September 28, 2026
This Shipping Policy governs shipping charges, carriers, delivery methods, and shipping restrictions for orders placed on FlangeBolts.com. It forms part of the FlangeBolts.com Terms of Service.
Where We Ship
Orders placed on FlangeBolts.com are fulfilled and shipped by our supply partner BoltsandNuts.com, an affiliated company. Your order is picked, packed, and shipped from their warehouse, and their stock levels determine availability. Customer service, returns, and billing are handled by us at the contact details on this page.
We ship to addresses within the United States. Orders cannot be placed for delivery outside the United States through checkout; if you need an international shipment, contact us before ordering so it can be quoted separately.
Certain destinations, including PO boxes, APO/FPO addresses, and remote or restricted delivery areas, may be ineligible for some shipping methods or may be subject to additional charges or extended transit times. FlangeBolts.com reserves the right to refuse, limit, or cancel an order that cannot reasonably or legally be shipped to the specified destination.
Shipping Rates
Standard shipping within the United States is charged as follows:
- Orders under $25.00: $8.95 flat rate.
- Orders of $25.00 or more: free standard shipping.
The shipping charge for your order is also shown at checkout before payment. Shipping charges are in addition to product prices and do not include taxes, duties, or other applicable charges unless expressly stated otherwise.
These rates apply to standard parcel service. Oversized, heavy, hazardous-material, and freight shipments may require additional charges because of size, weight, hazardous-material classification, carrier restrictions, supplier requirements, or freight classification. Any such charge is shown at checkout or quoted to you before the order ships.
Handling Time and Delivery Estimates
The following applies to items that are in stock:
- Handling time: the same or next business day from order to shipment.
- Transit time: 1–4 business days after shipment, for standard service within the United States.
- Estimated total delivery: 1–5 business days from when the order is placed.
Orders placed after 4:00 PM Eastern on a business day begin handling the following business day. Business days exclude weekends and holidays observed by FlangeBolts.com or the applicable carrier.
Delivery estimates are estimates only and are not guaranteed. Carrier delays, weather, address or payment verification, and similar circumstances can extend them.
Items Not in Stock
The delivery estimates above apply to stocked items. If an item on your order is not in stock and must be ordered from our supplier, we will contact you by email or phone with an estimated ship date, normally within one business day of your order.
You may then choose to wait for the item, substitute a comparable product, cancel that item, or cancel the order in full for a refund. We will not hold your order without telling you.
Where part of an order is available immediately, we may ship the available items first and send the remainder when it arrives, at no additional shipping cost to you. Orders may ship in multiple packages or from multiple locations, and a partial shipment does not cancel the remainder of the order.
Carriers, Title, and Risk of Loss
We may use a variety of carriers for parcel and freight shipments. The carrier and service level used for a given order are determined by FlangeBolts.com unless otherwise agreed in writing. Where routing instructions or a customer-provided carrier account are accepted, the customer is responsible for all associated charges, claims, and carrier requirements.
Title and risk of loss pass to the customer upon tender of the shipment to the applicable carrier, except where otherwise required by applicable law.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address. Address corrections, redelivery attempts, refused deliveries, and returned-to-sender packages may result in additional carrier fees charged to the customer.
Damaged, Lost, or Incorrect Shipments
Inspect shipments upon delivery, and note any visible damage with the carrier at the time of delivery where possible. If you receive an incorrect item, an incorrect quantity, or a product damaged in transit, contact Customer Service within thirty (30) days of delivery. We may request photographs, packaging information, or other documentation necessary to verify the issue. See the FlangeBolts.com Return Policy for how these claims are resolved.
Export Responsibility
Products are offered for domestic consumption within the United States. Where an international shipment is arranged with us in advance, the customer is responsible for applicable shipping charges, duties, taxes, customs charges, brokerage fees, import fees, and other destination-specific charges, which are not included in the amounts collected at checkout unless expressly stated.
If a purchaser exports products purchased from FlangeBolts.com, the purchaser assumes responsibility for complying with applicable U.S. export controls and destination-country laws and regulations.
Contact Information
Questions regarding shipping may be directed to:
FlangeBolts.com
Fastener Brands LLC
Customer Service: info@flangebolts.com
Phone: 440-754-7330